The Daimler Group chose IBM’s public cloud infrastructure to drive digitalization in its after-sales area. To this end, Daimler migrated its customer support and service portal to IBM’s public cloud, where it is now to be further developed.
The global after-sales portal is the basis for Daimler, for example, to support workshop processes in the retail sector. With the switch to the public cloud, the Stuttgart-based company hope to raise the agility and scalability of their portal to a higher level – while complying with the highest security requirements.
Till Köllmann, who is responsible for the Swabian car manufacturer at IBM Germany in the role of a CTO Integrated Account Daimler, is not allowed to provide detailed information about the customer project. Nevertheless, he emphasizes that the security question was the decisive factor in the IBM decision.
The after-sales solution, which is based on IBM’s Cloud Kubernetes service, enables Swabia to implement a modern microservices architecture. The architecture also makes it possible to scale as required and quickly introduce new offers. The data for this is transferred to the IBM Public Cloud and stored there.
Daimler’s after-sales portal is protected by the Hyper Protect Crypto Services security function, with which, according to IBM, Daimler has sole control of its keys and data. “With Hyper Protect Services for key management and databases, even IBM, as a cloud provider, has no technical means of accessing customer data,” explains Köllmann. This feature is an important unique selling point for his company.
Accordingly, IBM relies on its secure cloud services to be used wherever personal data has to be processed – for example in banks and insurance companies. The focus is on a single tenant service for key management that offers functions for storing keys. The customer can have these provided under dedicated control via dedicated hardware security modules. Hyper Protect Crypto Services are certified according to the highest security standard “FIPS 140-2 Level 4”.
It was only in June that IBM extended its public cloud contract with Share Now, the joint car-sharing offer from BMW and Daimler, which combined the services Drive Now and Car2Go. With the help of IBM, the joint venture wants to migrate to a hybrid multi-cloud environment in order to be able to work with different cloud providers in the future and to better exploit the advantages of a multi-cloud and SaaS approach. The mobility solution used in the IBM cloud was developed using cloud-native technologies such as Kubernetes and is to be managed using DevOps and agile methods such as Site Reliability Engineering (SRE).