Artificial intelligence and digital assistants: This is how language and chatbots learn

The first dialog systems were developed and used as early as the mid-1960s and early 1970s. They were based on rigid rules and followed predetermined procedures. Even today such simple “bots” still play a role when it comes to processing largely standardized processes.

Typical applications include notifying changes of address, entering a SEPA mandate or reporting damage to an insurance company. The questions and answers of the bot system are fixed in such rule-based dialog processes and are usually created manually in the corresponding software. In an expanded form, these simple bots can be connected to subsystems in order to exchange the information collected.