Since ServiceNow’s Safe Workplace Apps were first published four weeks ago, almost 400 customers worldwide have implemented over 1,600 app downloads to ensure the safe return of their employees. These include companies such as Uber, Coca Cola European Partners, State of North Carolina, BankUnited, AmeriGas and many ServiceNow partners.
“In this unprecedented time, it is important for the people of North Carolina to be able to rely on the state authorities to provide them with ongoing and competent support,” said Tracy Doaks, North Carolina chief information officer. Earlier this month, the state introduced ServiceNow to manage personal protective equipment (PPE) inventory at work to manage the PPE inventory for thousands of employees in ten government agencies.
ServiceNow has been working since the pandemic to organize the availability of jobs and employees for its customers. “Employee health and safety is a number 1 priority,” said Chirantan “CJ” Desai, chief product officer at ServiceNow. “We continue to use our Safe Workplace apps, and we estimate that the use of these apps can help companies achieve $ 1 million in work productivity per 10,000 employees.”
The apps enable companies to leverage ServiceNow’s single data model and single workflow architecture to accelerate their on-call measures while maintaining business continuity. In view of the changing and dynamic course of the COVID-19 pandemic, ServiceNow publishes extensions twice a month to adapt the apps to the changing needs of customers.
ServiceNow is now also launching a new contact tracing app, which is now available. This app helps employers ensure a safe job for their employees by identifying potentially vulnerable employees based on job data. The app then carries out follow-up activities – from employee surveys and check-ins to disinfection and closure of the location – with case management and automated workflows to ensure the safety of all employees.
In addition, the app helps assess the business risk of staying open by evaluating exposure trends on the Safe Workplace Dashboard. To identify employees who may have been in contact with infected people, the app can use a number of data sources, such as employees from the same location, users of a common meeting room from Office 365, employee self-report logs and ID card scans. Customers can configure the information collected, used and released via the Contact Tracing app so that their use of the app complies with the data protection laws and regulations applicable to them.
“Customer feedback plays an important role in our innovation roadmap,” emphasizes CJ Desai. “Based on the current suggestions from our customers, we have significantly improved our employee self-service functions both in our employee portal and in Now Mobile. Employee Health Verification, in particular, enables employees to answer questions about health tests via self- Answer service and get permission to enter before they leave home. ”
ServiceNow has also expanded its app for occupational health and safety management to enable employees to make one-day or multi-day reservations for the workplace. The app now also offers a visual floor plan display, which also saves workplace admins time. Together with the regular updates, the apps deliver out-of-the-box workflows that organize the orderly return of their employees to their workplaces for companies.