Xiaomi’s latest releases in the mid-range with the Redmi Note 9 series are not without problems. One of the most troubling mistakes is found in the Redmi Note 9 Pro, a smartphone that leads this range of affordable Xiaomi phones but that finds itself with a repeated failure with the camera that prevents it from being able to use it normally and has caused complaints from users.
In the Xiaomi forums we can find complaints and messages from users who have this specific model. While the problem seems to only affect the Redmi Note 9 Pro, the Redmi Note 9 or Redmi Note 9s have not been affected, which suggests a camera problem related to software. By means of an update this error could be corrected but until then we will have to resort to the solution that we give you.
Fix camera problem on Redmi Note 9 Pro
When we have to open the camera in this specific model, a message appears indicating “we can’t connect to camera” and it prevents us from doing anything more than closing the message in addition to closing the application forcibly. As many times as we try to access the camera app crashes, in some cases when opening it and in others after a few seconds.
If we want to get rid of this problem we have a simple solution, although we will have to repeat it every time the error appears. The bug has already been reported to Xiaomi and they are trying to fix it as soon as possible, something that could take until the next security patch.
- First of all we access the settings of our mobile.
- We look for the applications section.
- Among your options we choose the option to manage applications.
- Then we select camera.
- It will take us to a new tab with the option at the bottom to clean the data.
- We do it both in the cache and with all the data.
Then we just have to go back to the home screen and open the camera option. In some cases this problem can continue repeating and to get it fixed we will have to repeat the steps again and restart the phone before opening the camera again. After completing these steps we will have to be able to use the Redmi Note 9 Pro camera Normally and access the 64 Mpx mode, as well as take advantage of your lenses with wide angle, portrait mode or macro camera.