It is not very common that it happens, but when it happens, it is convenient to get down to work immediately. We talk about claim an order from Amazon if it arrives in poor condition. As you well know, in the online shopping giant you can buy practically what you want. It doesn’t matter the nature of the item you want. If you persist in acquiring them, most likely you will receive them in just one day and all in the same box.
Thus, it is likely that a box of cookies, infant milk for a baby or a shampoo will arrive in the package. If you bought it on the same day and it is ready for a single order, you will get it in the same box. The problem is if any of these products is in poor condition. If it is not properly packaged or placed in the wrong position, the result can be disastrous.
But it is a specific question and as such it should be claimed. It has happened to us, for example, with a bottle of shampoo. It was properly protected with bubble wrap, but probably the heat and an unfortunate position have caused it to almost completely spill inside its packaging. What to do in these cases? Well the most direct: contact Amazon and claim.
Call Amazon to file a claim
You may have searched the Amazon customer service phone number all over the place and not found it. Do not worry. It is true that Amazon makes it somewhat difficult for us to contact them. But there is an agile and fast way. Follow these instructions:
1. Access your user account on Amazon, entering your username and password. If you have already logged in, go directly to the Customer Service section.
2. Next, you will see the list of all the orders placed recently. Chances are, the order you want to claim is the most recent, so you won’t have to search too much. At the bottom, within the area Tell us more, choose the reason you want to contact Amazon. You can select different options, but yours is Problems with an order or product> The product is damaged or incorrect.
3. Automatically, a form will jump to formalize a return. You can do it as instructed, but you also have the option to contact by phone. Swipe to the bottom of the screen with the mouse.
4. Click on the yellow Telephone button. You will not have to dial any number. In less than a minute (a little more if it is a time when the lines are more saturated) you will receive a call, probably from a number from London. You can take it without problems, it is completely free.
Ask for a refund or a return
The most normal thing is that, in case of being in poor condition or not working, you can return the item according to the usual procedure. Usually it has to be delivered to an authorized establishment, but … what happens to those items that do not allow return? Sometimes there are items such as damaged food products, broken glassware, or spilled liquids. whose return shipping doesn’t make much sense. What they usually propose to you from Amazon, in this case, is the following:
- Make a product replacement, at no cost on your part. They will send it back to you in a new package.
- Make the refund of the product amount, which you will receive to your account in the next few days.
Indicate the option that suits you best and the agent who attends you on the other end of the phone will manage it. You will receive an email with all the information about what happened and the resolution of the incident, in addition to a brief satisfaction survey that you will be asked to answer. Thus, the problem should have been solved.
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