Floryday is one of the best-known online clothing stores on the Internet, along with Shein and Zomwe. The Hong Kong and UK-based store offers its services to more than 100 countries throughout the world. In fact, it does not have a physical store in use: all sales are made through the website. But, Is Floryday really reliable? Is it safe to buy on Floryday? Is the service offered by the company legit? We see it below.
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Three reasons why Floryday is reliable
Reliable or not, the truth is that Floryday is a serious company, with several years behind it on the Internet. Let’s see some of the reasons why the page is reliable.
It supports payment by PayPal
So is. Like any self-respecting online store, Floryday supports electronic payment through PayPal. The advantage of having PayPal support is that we can claim payment for any type of order problem. If we provide the necessary evidence, PayPal will refund the full amount of the purchase without surcharge any in case the resolution fails in our favor.
It has a return period of 14 days
In compliance with current European regulations, Floryday offers a withdrawal period of 14 days, within which we can make a return as long as it has been accepted by the Floryday returns department.
Before proceeding with the return we will have to make sure that the order does not contain swimwear or accessories, except for scarves and bags. Also, all items must be stored in their original packaging in the same condition in which they were received. It should be noted that shipping costs are not refundable, but are borne by us.
Has customer service
Unlike other online clothing stores, Floryday has a personalized customer service. This service is provided through the chat if we want to resolve any issue before placing an order or using a support form If the query has to do with any purchase made in the store.
Floryday’s general opinion is positive
Beyond the shortcomings of e-commerce compared to other better-known stores, the truth is that the general opinion that customers have about Floryday is positive. On TrustPilot, one of the best-known opinion platforms on the Internet, the majority of reviews are positive, with an average of 4 and 5 stars. Specifically, the website has a score of 3.8 out of 5, with more than 8,000 ratings in total.
Three reasons why Floryday is unreliable
Not all that glitters is gold. Beyond the guarantees that the website offers in theory, the truth is that the actual experience may differ from the conditions announced in the store. Let’s look at some of the reasons why Floryday is not to be trusted.
The articles do not correspond to the images and the description on the web
This is one of the main complaints from Floryday customers. Apparently, the characteristics of the items (sandals, clothing, accessories …) do not correspond to what is described in the images and the product information itself. In TrustPilot we can find dozens of comments denouncing this fact.
Alicia César Sánchez says:
“Nefarious, a scam, the sandals I bought have nothing to do with the photo, orange plastic, no brand or size, they are sent in an envelope, please do not buy anything from these SCAMMERS, now I have to request a refund and with the shipping costs included, DO NOT BUY ANYTHING ”.
Amaya Aransay-Sesar says:
“I made an order with reference to some sandals, I received them yesterday they are made of plastic, they look like doll sandals. Tomorrow I am going to go to the consumer’s office with them to see them and file a complaint for a scam. ”
Marl Jiménez says:
Total scam .. Disastrous quality! I bought some number 35 shoes and they sent me a 40 with a sticker that says 35. They have charged me € 30 for shoes that in Chinese are worth € 3. DO NOT BUY ON THIS PAGE !!!
Delivery times do not correspond to those of the website
According to the information on the website, delivery times range from 12 to 17 days. This period is significantly reduced if we opt for fast shipping. Unfortunately, actual experience differs with testimonials from some store customers.
Rosa del Torno Miguel says:
“On July 11 I bought two garments (1 blouse + 1 dress). Order number: 029383600359. To this day I still have not received the purchase. And when I enter: follow-up of the order it puts me: it has been delivered !!!! I contact them and they confirm that it has been delivered !!!! I tell them to please tell me the carrier that has supposedly carried out the delivery and they still have not answered me. ”
Silvia Díaz says:
“TOTAL DISASTER. NOTHING TO SEE THE DRESS OF THE PHOTO OF HIS PAGE WITH WHICH HAS ARRIVED ME. IT DOESN’T SEEM EVEN THE SAME. NOW THE RETURN COSTS ME MONEY, AFTER MORE THAN A MONTH WAITING FOR 4 DRESSES TO BUY ”
Money refunds are delayed (or are not)
This has been confirmed by several users on TrustPilot. The general complaint of the users reproaches that the store does not return the money once we have accepted the right of withdrawal even after shipping the products to Floryday headquarters.
Emiliana Lérida says:
“ON 06/19, I MADE THE RETURN (PAID BY ME) OF A DRESS TO THE MANAGEMENT THAT THEY PROVIDED ME THROUGH EMAL BUT IT SEEMS TO BE THAT THEY HAVE CONSIDERED THAT THEY REMAIN WITH THE DRESS AND THE MONEY. IN THE END, A SCAM ”.
“I made the return to the address they say, send the certified package to avoid delivery problems and now after three weeks they say that the recipient is missing. No matter how many images I send they always reply with the one they send you when you want to return, I want my money!
So is Floryday legit or not?
Buying in stores of Chinese origin can be a lottery. And Floryday was not going to be an exception. Despite the fact that the company has been operating on the Internet for more than five years, the truth is that it is not without its problems.
Most of these problems are related to the quality of the clothes, the shipping times or the return process itself. What we recommend from tuexperto.com is to make orders that do not exceed 30, 40 or 50 euros per shipment. Too We recommend taking a look at the comments section of each article. to verify that their status corresponds to the information in the images and the description. Floryday customers often post photos and ratings evaluating garment nailing and the overall shopping experience.
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