phone, contact and email support

error problem thermomix tm31 2020

The Thermomix has become the best known food processor of the past decade. Vorwerk is the company behind product development. It is also the company that is responsible for providing technical support to all customers who have one of the brand’s robots. This technical service is provided through different channels: by phone, by email … On this occasion we have compiled all the Contact channels to contact Thermomix customer service.

Thermomix TM31: list of errors, messages and problems and their solution

Vorwerk toll-free number for Thermomix service

As of today, Vorwerk customer service is provided through a single phone line. From this line we can manage the repair of the Thermomix, at the same time that we can know the status of our orders and request information about some type of query.

  • Telephone for general inquiries and order management: 912 31 19 12

It should be noted that the cost of the call coincides with the cost of a national fixed number, so it may vary depending on the contracted rate. Hours of operation are Monday to Friday from 9:00 a.m. to 7:00 p.m.. On weekends the service is not available.

Vorwerk email to inquire about the Thermomix

If we want to contact the company via email, Vorwerk makes an address available to customers for general inquiries. Ideally, to manage repairs, call the number provided above directly.

  • atencion.cliente@vorwerk.es

Vorwerk contact form

Thermomix customer service: telephone, contact and email support 1

Another of the routes provided by the company is based on a contact form that we can access through the following link:

The form in question is intended to contact Vorwerk to answer questions and queries regarding your products. To manage any repair, it is recommended to call the customer service number.

Vorwerk mailing address

The last way we can go is based precisely at the headquarters of the German group in Madrid. The postal address of the headquarters is as follows:

Vorwerk España Management S.L
Arroyo Del Santo Avenue, 7
28047 (Madrid, Madrid)

If we want to manage any type of query, claim, complaint or repair, the ideal is to go to some of the Vorwerk points installed throughout the country, since the headquarters is intended to handle other types of inquiries.

Other numbers and emails for customer support



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