Movistar is KO again. It seems that the well-known operator is suffering, again, a fall nationwide. At this time there are many users who report pproblems with the fiber network and also access to the operator’s website. Even in some areas of Spain they are having problems with the mobile network, both for data and for calls. Discover all the details of the service crash.
As reported by users, the fall affects a multitude of operator services. All operator services appear to be affected, from fiber internet connection to landline phone and even television. Other users also report problems with mobile coverage and mobile data access.
If we review the data offered by the Downdetector website, we see that the increase in reports has started to rise at 9 am today. At 10:15 there were a number of reports quite a bit, although then it dropped. But just a few minutes ago the number of cases detected on the web has risen considerably again. And at the moment it remains. This makes us think that the problems could be punctual cuts in the service.
We have reviewed the official social networks of Movistar and for the moment the operator has not confirmed that it is a general incident. However, you only have to perform a search on networks like Twitter to verify that there are many users with problems.
Customer service is affected and could affect other operators
One of the main victims of this fall is the company’s own customer service. As reported by users, right now it is practically impossible to talk to 1004 and do any operation on the Movistar website.
On the other hand, Movistar’s fiber network is used by several operators that do not have their own network, so not only could the direct customers of the Spanish operator have problems. Among the possible affected are also the clients of O2, Movistar’s low cost operator.
Some users of Vodafone, Orange and Yoigo They could also have problems, since in some areas they use the Movistar network. We hope that the service can be restored as soon as possible.
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