Tuenti’s Twitter reported last Friday the existence of a incidence with the following message:
“We have a technical impact on the network that affects total coverage or browsing mobile data. Our technical team is working on it and we hope to solve it as soon as possible. Sorry for bothering you”
After the work of its technicians, the operator posted the following message. In addition, in particular it confirmed to some clients that it would proceed to make up for for the time without service:
“We have already recovered the services almost 100%. You should have network coverage and be able to navigate with mobile data, although we still cannot give the technical impact as 100% solved. Restart your mobile to make sure you get on the net correctly. We keep you informed ”
Tuenti compensation for problems
Finally, Tuenti announced the compensation for its clients. In this case, it will be a 30GB voucher that will be delivered free of charge to customers. The operator confirms that it is the equivalent of several months of consumption. All information is being sent by email to customers, although we already anticipate that the activation is not automatic. The message published on social networks is as follows:
“We regret the incident that occurred yesterday. The service is already recovered. We will give a 30GB data bonus to all customers (equivalent to several months of consumption), to compensate for the inconvenience. Thanks for your patience”.
We regret the incident that occurred yesterday. The service is already recovered. We will give a 30GB data bonus to all customers (equivalent to several months of consumption), to compensate for the inconvenience. Thanks for your patience.
– tuenti.es (@TuentiES) July 10, 2020
In the email sent to customers, the operator takes the opportunity to explain the incident and apologize. The problem was located in the internal network connection systems. These have been repaired and insured to avoid possible similar problems.
In addition, they report that 30GB bonus that will be available from Saturday, July 18. In this case, it will be a 30GB bonus at no cost that can be activate from the Tuenti app. Clients must activate it manually as it will not be an automatic compensation. At the moment, we do not know the maximum period to activate it and to consume it.